How to order
Dear Client!
If you are ready to place an order in the atelier and you know what you have decided on, I need your help so that the cooperation during the creation of the handicrafts, goes well and the product itself is in accordance with your expectations. That’s why I ask you to include as much information as possible in your message, which will be key to getting started. I will suggest a few of them:
1. the name of the coat of arms, family tree, title of a map or coat of arms legend, sporting event, etc.
2. any descriptions and additions that would appear on the artwork (additional inscriptions, graphic elements, landscape, coat of arms, mottoes, dates, sketches and designs of trees, coats of arms or maps, buildings, symbols of cities or regions, etc.)
3. the substrate on which the artwork would be executed (e.g. canvas, wood or watercolour paper)
4. size and painting technique (e.g. A2 , oil, acrylic, watercolour)
5. contact details of the person ordering the artwork (name, telephone, email address)
Orders can be made via the application form, directly by e-mail or by telephone.
Please note that the order sequence is decisive during the execution of work!
Handicraft payments in Poland and abroad
When deciding to commission a handicraft, a mutual contract for the work is signed.
The execution of the artwork is based on the use of any information that the client sends. During the completion of the artwork, the artist stays in contact with the Client so that some changes and corrections can be made if necessary. The priority is that the Client gets exactly what he or she wanted.
Step by step:
- signing of a bilateral artwork contract.
- For works up to a value of PLN 1,500, the fee for the work, including shipping costs, is paid as a one-off payment in advance within 5 days from the date of conclusion of the contract for the work;
- for works with a value of more than PLN 1,500, the fee for the execution of the work amounting to 50% of the value of the work is paid as a one-off payment in advance within 5 days from the date of concluding the contract for the work. The remaining 50% of the amount for the handicraft, including shipping costs, is paid upon completion of the work and its acceptance by the Customer within 5 days from the date of acceptance;
- foreign customers are required to pay 100% of the sum of the value of the handicraft regardless of the amount including shipping costs within 5 days from the date of conclusion of the work contract.
- Payments shall be made by bank transfer to the account number indicated in the artwork contract. Failure to make payment within 5 days from the date of conclusion of the artwork contract will result in cancellation of the order;
- The consignment is delivered via courier service within a maximum of 5 working days excluding weekends and holidays. The price of a non-standard shipment is agreed individually.
- The lead time is calculated from the date the funds are credited to the bank account indicated in the contract.
- During the course of the work, the artist remains in contact with the Client so that certain changes and corrections can be made if necessary. Any change made during the course of the work is charged extra.
- All details of the performance of the contract shall be set out in the contract.
- The customer has the right to make a complaint and receive a refund of the handicrafts within 14 days from the date of receipt. After this time, complaints will not be taken into account. The complaint will not take into account aspects currently accepted by the customer.
- Each consignment is carefully protected and packed for transport.